Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in their original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Returns must be initiated within 30 days of receiving your order to be considered valid.
How to Initiate a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays in processing your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct product without delays. Please follow the return process to initiate your return before making a new purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential to resolving these issues effectively.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, feel free to reach out to us prior to your purchase.